Whatsapp Chatbot - Sample Templates

Failed Delivery NDR chatbot templates:

1. NDR Bucket - Address issue

Hi {{1}}, It seems the delivery partner wasn't able to locate on your shared address. We would love to try again tomorrow to deliver your order {{2}} to you seamlessly. Kindly help us with your inputs:

btn1: Update address

btn2: Reattempt on same address

btn3: Cancel the order

2. NDR Bucket - Rejected by customer

Hi {{1}}, Our courier partner informed us that you do not want the order {{2}} anymore, kindly confirm your choice below.

btn1: Reattempt the order

btn2: Cancel the order

3. NDR Bucket - Customer unreachable

Hi {{1}}, We are unable to reach you on your provided contact number to complete the delivery of your order {{2}}. Could you please help once check it for us or provide an alternate number

btn1: Provide alternate number

btn2: Reattempt on same number

btn3: Cancel the order

4. NDR Bucket - customer unavailable

Hi {{1}}, as per our delivery partner's update of your unavailability to accept your order {{2}}, we would love to offer you your choice of delivery time as per your availability, please choose from below

btn1: Deliver tomorrow

btn2: Select another date [Next 2 dates would be given as options]

btn3: Cancel the order

5. NDR Bucket - delivery rescheduled

Hi {{1}}, due to unforeseen situations we were unable to deliver your order {{2}} today, we would like to attempt the delivery tomorrow, kindly confirm

btn1 - Reattempt

btn2 - Cancel the order

6. Exception

 Hi {{1}}, we were unable to deliver your order {{2}} today, we would love to offer you your choice of delivery time as per your availability, please choose from below

btn1: Deliver tomorrow

btn2: Select another date

btn3 : Cancel the order