Notifications - Sample Templates

OVERVIEW: 

*This document has the sample templates for reference. The enterprise can modify these as per their requirement.

*These templates need to be whitelisted first from the gateway and then configured on Clickpost.

*Replace <brand name> with your brand/ company name. For example, if the template is to be sent with ‘Clickpost’ branding, then replace ‘<brand name>’ in the template with ‘Clickpost’

*Numericals in braces [ {{1}}, {{2}}, {{3}}, …] are the variables that you have added in the whitelisted templates.

*Notification events with # before them are paid modules and can be enabled only if it is a part of your subscription.

*If you have subscribed only for the Returns/ Exchange/ Return-Exchange module (forward flow is not with Clickpost) then the forward notifications cannot be enabled, and vice-versa.

DLT whitelisting for SMS:

- One variable tag {#var#} corresponds to 20 characters.

- Tracking link is more than 60 characters long. Hence, request you to kindly replace the “tracking link” tag with 3 variable tags during DLT whitelisting process: {#var#}{#var#}{#var#}

- Upto 3 variables only are suggested for successful whitelisting of SMS templates.

FORWARD:

AWB Registered:

Hi {{1}}, your <brand name> order [Order ID: {{2}}] has been processed! Track its journey to you here: {{3}}. Thank you for shopping with <brand name>! We are excited to deliver your order!

Delivered:

Hi {{1}}, your <brand name> order {{2}} has been delivered to you, hope you enjoy the product. If the product has not been delivered yet, please reach out to us. Rate your delivery experience {{3}}.

Discount Code Generated:

Hi {{1}}, A credit coupon against your order ID {{2}} has been successfully processed.

Coupon Details:

Coupon - {{3}}

Coupon Amount - {{4}}

Note: The coupon has a validity of 6 months only [from the date of issue (today)] and cannot be combined with multiple Coupons.

Failed Delivery:

Hi {{1}}, our courier partner has notified us that they are unable to deliver the <brand name> order {{2}} to you. Please be available to accept the delivery during the next reattempt. If you would like to provide any specific instructions to the delivery partner, please reach out to us at {{3}}.

Order Cancelled:

Hi {{1}}, your <brand name> order [Order ID: {{2}}] has been successfully cancelled. If you need any assistance or have further questions, please contact us at <phone number>. We look forward to serving you again!

Order Placed:

Hi {{1}}, thank you for shopping with <brand name>! We're excited to let you know that your order {{2}} has been successfully placed. We’re getting your items ready and will notify you once it’s on its way.

Out for Delivery:

Hi {{1}}, your <brand name> order {{2}} is now out for delivery by {{3}}, the courier partner representative will reach out to you soon.

RTO:

Hi {{1}}, Your order no. {{2}} missed its destination and is making its way back to us! If you’d still like to welcome it home, let us know. For any queries, contact xyz@brandname.in or reach out through this link {{3}}.

RTO Delivered:

Hi {{1}}, your order {{2}} has been received back by us. Let us know if you’d still like to welcome it home. Provide your valuable inputs here {{3}}

Shipped:

Hi {{1}}, your <brand name> order {{2}} is now on the way. Track your shipment to see the latest delivery status {{3}}.

#Appointment Based Notification:

Hi {{1}} The appointment details are changed for {{2}} The new details are as follows {{3}} {{4}}

[Note: Here {{1}} is courier partner, {{2}} is order id, {{3}} is drop start time, {{4}} is drop end time]

#Failed Delivery Reminder:

Hi {{1}}, your shipment {{2}} from <brand name> is waiting for your response. Click this link to update your delivery preference. We shall make the delivery attempt accordingly: {{3}}

#Post Delivery Survey Notification:

Hi {{1}},

Thanks a lot for ordering from <brand name>. We feel privileged to have you as a customer. We value your opinions on a high note and would like to hear from you about our product. Would you mind providing your feedback on your latest purchase from us? {{2}}

RETURN - EXCHANGE:

Exchange Request Placed:

Hi {{1}}, Thanks for reaching out. We've received your exchange request for order {{2}}. Sit tight while we review your request, and revert within 24 hours with an update. We appreciate your patience!

Return Request Placed:

Hi {{1}}, Thanks for reaching out. We've received your return request for order {{2}}. Sit tight while we review your request, and revert within 24 hours with an update. We appreciate your patience!

Return Request Approved:

Hi {{1}}, Your return request for order {{2}} has been approved! Please hand over the package to our courier partners when they arrive.

Exchange Request Approved:

Hi {{1}}, Your exchange request for order {{2}} has been approved! Please hand over the package to our courier partners when they arrive.

Return Request Rejected:

Hi {{1}}, We regret to inform you that your return request for order {{2}} cannot be processed at this time. 

For further assistance, please call on xxxxxxxxxx or reach out to us through this link {{3}}

Exchange Request Rejected:

Hi {{1}}, Your exchange request has been rejected as per our policies. Please contact our support team at <phone number> for more details or assistance.

Return Awb Created:

Hi {{1}}, Your return shipment has been created. We'll be at your doorstep to pick up your order {{2}}. Please hand over the package to our courier partner.

Exchange Picked Up:

Hi {{1}}, Your order {{2}} was successfully picked up and is on its way back to us. Sit tight as we ship your new product!

Return Pickedup:

Hi {{1}}, Your return item(s) has been successfully picked up by our courier. We will process your refund amount and keep you updated.

Exchange Rvp Awb Cancelled By Carrier:

Hi {{1}}, The exchange pickup for your item has been cancelled by the delivery partner. Please contact our support team at <phone number> to resolve this issue. Thank you, <brand name>

Exchange Rvp Awb Created:

Hi {{1}}, We will arrive at your doorstep to pick up the products from your order {{2}} within 24-48 hours. Please hand over the package to our courier partners.

RETURN - Out for Pickup:

Hi {{1}}, Your order {{2}} is expected to be picked up by today by the courier {{3}}. Keep the items packed and intact.

RETURN - Shipped:

Hi {{1}}, your special delivery is on its way! Your order {{2}} has been shipped. Track your order from here - {{3}}.

Pickup Failed:

Hi {{1}}, We attempted to pick up your exchange item(s) today, but the pickup was unsuccessful. To reschedule, please reach out to us with the help of this link {{2}}.

Return AWB Cancelled by Carrier:

Hi {{1}}, The return pickup for your item(s) has been cancelled by the delivery partner. Please contact our support team at <phone number> to resolve this issue. Thank you, <brand name>

Return Pickup Failed:

Hi {{1}}, We attempted to pick up your return item(s) today, but the pickup was unsuccessful. To reschedule, please reach out to us with the help of this link {{2}}.

Return Pickup In Progress:

Hi {{1}}, Your return-pick up for order {{2}} is scheduled today. Please hand over the package to our courier partner. The refund amount will be credited once the pickup is completed.

*Send Refund Payout Link:

Hi {{1}}! Refund of Rs. {{2}} for order {{3}} has been initiated via Razorpayx. Please click the link to claim your refund: {{4}}