Refund Automaton setup

Prerequisites to Setup Refund Automation:

1. The enterprise must have an active RazorpayX account.

2. Supported refund modes:

   • COD Orders: Payment Link, Manual

   • Prepaid Orders: Payment Link, Manual, and Direct Shopify Refunds

Steps to Initiate Refund Automation Setup

Step 1: Share the following details with ClickPost for integration

• Account Number:

• Merchant ID:

• Secret Key:

Step 2: Razorpay Webhook Setup & IP Whitelisting

1. Log in to Razorpay and go to My Account → Settings

2. Click on Developer Controls

3. Navigate to Edit Webhooks

Step 3: Add Webhook Endpoint

• Enter the endpoint URL shared by the Onboarding / Support team

• Enable the toggle for “Webhook Active”

• Reach out to support@clickpost.in to get the webhook URL required to add here

Step 4: Enable the following webhook events and save

• payout_link.processed

• payout_link.expired

• payout_link.cancelled

Step 5: IP Whitelisting

In the Edit Allowlist section, whitelist the following ClickPost IPs:

• 3.111.124.243

• 13.232.162.80

• 3.0.149.143

• 34.100.227.94

Notes

• Refund via Payout Link (RazorpayX):
  A payout link for the specified amount is generated and shared with the customer.

• Refund to Original Payment Mode (Prepaid via Shopify):
  Refund is processed directly to the customer’s original payment method.

• Manual Refund via Other Modes:
  Used when the enterprise prefers to process refunds through a platform outside ClickPost.

Razorpay Account Configuration Tutorial:

https://drive.google.com/file/d/1KTCbw_zudNmjqR1HM77CVnowu8P3fQzn/view