Return Reason Configuration

We have a dedicated section on the ClickPost dashboard wherein Customers can add the return reasons that should be displayed on the tracking page

Please follow the below steps to do the same:-

ClickPost dashboard>> Settings>>Return configuration

To include a new reason, simply choose the "+Add New Reason" option and enter the desired reason that you wish to display on the Return UI.

Sub-Reason Configuration: To configure the sub-reason, you have the option to select "+Add New Sub Reason." This will allow you to set up a sub-reason that corresponds to the main reason.

Image Quantity: Using this feature, you can configure the number of images and make it mandatory for the end customer to upload an image of the item when initiating a return request.

Approval Rule: Additionally, you have the option to establish the Approval Rule that corresponds to the reason you have configured. Providing a brief description of the reason below.

a) Auto Approve: When you opt for the "Auto Approve" approval rule, any return request associated with that reason will be automatically approved. After approval, a return AWB (Air Waybill) will be generated for further processing.

b) Manual: If you choose the "Manual" approval rule, the return request for the item will require manual approval from your ops team. Once approved, a return AWB will be generated for further processing.

c) Auto Reject: When you choose the "Auto Reject" approval rule, any return request associated with that reason will be automatically rejected.