Contlo Integration for Email, SMS & Whatsapp notifications

Modified on Fri, 5 Dec, 2025 at 7:21 PM

Overview: The gateway to be used is Contlo for Email/ SMS/ Whatsapp notifications.

Pre-requisites: The enterprise is having an active account with Contlo for triggering notifications based on the tracking statuses received from Clickpost.

Steps to complete the Clickpost <> Contlo Setup:

1. Download the Clickpost app on your Contlo Panel

In Contlo, go to App Store > Integrations >ClickPost >Add integration.

2. Once installed on the Contlo App Market, a webhook link will be received that will have to be pasted on your ClickPost Dashboard under the WebHook section.

3: On Clickpost dashboard, go to settings>Notifications>Webhooks>All statuses and paste the URL taken from Contlo dashboard there and click on Submit

4. Create a new automation flow in Contlo that uses the events received from the ClickPost WebHook.

Currently, Contlo team has added triggers for the following events.

Event Received	Description
Clickpost Order Placed	Triggers when AWB is registered for an order placed.
Clickpost In Transit	Triggers when status of an order is moved to order in transit.
Clickpost out for Delivery	Triggers when status of an order is out for delivery.
Clickpost Delivered	Triggers when status of an order is delivered
Clickpost Delivery Failed	Triggers when status of an order is delivery failed
Clickpost Cancelled Order	Triggers when status of an order is cancelled.
Clickpost RTO Requested	Triggers when status of an order is RTO requested.
Clickpost RTO Delivered	Triggers when status of an order is RTO delivered.
Clickpost Lost	Triggers when status of an order is lost.
Clickpost Damaged	Triggers when status of an order is damaged.
Clickpost Shipment Delayed	Triggers when status of an order is shipment delayed
Clickpost Out For Pickup	Triggers when status of an order is out for pickup.

Please refer following Contlo’s document to finish the steps:

https://docs.contlo.com/docs/clickpost