How to Manually Update Order Status

Modified on Mon, 20 Jul at 11:33 AM

In some cases, an order’s tracking status may not be updated automatically by the courier, or you may need to update it manually for specific operational reasons. ClickPost allows you to manually update order statuses either for individual shipments or in bulk.

Step 1: Navigate to the Order Status Update Page

Log in to your ClickPost Dashboard.
You’ll land on the Track Order page.
On the top-left corner, click the “Actions” button.
Select “Order Status Update” from the dropdown menu.

Step 2: Choose an Update Method

Once on the Order Status Update page, you’ll see two options:

a. Via File Upload (Bulk Update)

Use this method to update statuses for multiple orders at once.

Click File Upload.
Download the sample file template.(Please read the guidelines to avoid failure)
Fill in the required shipment details and status codes.
In order to know the partner ID and account code, please search with the AWB and you can see the carrier name and account code. For example below:
Here the carrier is Delhivery and Account code is shop1
To find the Partner ID:

Go to Settings → Carrier → Carrier Integration.
Search for the courier name (for example, Delhivery).
The Carrier ID shown there is your Partner ID.
For example, if the Carrier ID is 4, then the Partner ID is 4.
So in this case: the Partner ID is 4 and account code is shop1.
Save and export the file as a CSV.
Upload the CSV file on the dashboard.
Click Submit to update the statuses in bulk.

b. Via Form (Single Order Update)

You can use this option to update the status of a single shipment.

Select the Form option.
Search for the shipment using the AWB number.
Choose the status code you want to apply.
Click Submit to update the shipment’s status.

Please Note

Manually updated statuses will immediately reflect on the ClickPost dashboard.
Ensure that the status code and timestamp entered are accurate to maintain proper tracking visibility.