NDR User Allocation Config

If your team has multiple users working on NDR cases, you can automate how these cases are distributed among them using the User Allocation Config feature.

To access this:

Go to: Dashboard → NDR → User Allocation Config

You can allocate NDR cases using one of the four methods (only one method can be active at a time):

1. Via File Upload

This method allows you to manually assign NDR cases to specific users for each AWB.

• Download the sample file to understand the required format.

• Fill in the User IDs against each failed delivery AWB.

• Upload the completed file to assign cases.

• You can activate or deactivate sub-users using the toggle switch.

• View currently active sub-users by clicking “Sub User List”.

2. Round Robin

When enabled, NDR cases are automatically assigned in a round-robin sequence.
Only active sub-users will receive cases.

3. Carrier Partner Based

Use this method if you want to allocate NDR cases based on the courier partner.

• Enable this mode

• Select the courier partner for each sub-user
  Cases for that courier partner will then be routed to the mapped sub-user.
  
  

4. Custom Allocation Rules

This option lets you build your own allocation logic using customizable parameters.

You can create rules based on:

• NDR Reason

• Payment Mode

• Delivery Type

• Number of Follow-ups

• Number of Attempts

• Courier Partner

After creating rules, assign them to specific sub-users and set a Max Cap Per Day for each user.
Any NDR cases exceeding that limit will not be assigned to that user for the day.