How NDR Actions Are Shared with Courier Partners

Whenever a shipment faces a failed delivery, the brand’s operations team or the customer, can take actions such as Reattempt or RTO (Return to Origin).

These actions, along with any additional inputs like preferred delivery date, updated address, or alternate contact number, are automatically pushed to the respective courier partners. This ensures couriers act on the latest information, helping improve the chances of a successful delivery in the next attempt.

Two Ways ClickPost Shares NDR Actions

ClickPost uses two reliable mechanisms to share NDR feedback with courier partners, via APIs and scheduled reports.

1. API Integration (Real-time Sync)

• For courier partners where ClickPost has an NDR API integration, feedback is shared instantly.

• As soon as ClickPost receives an action (Reattempt/RTO) from the operations team or customer, it triggers the courier’s NDR API endpoint with the relevant payload (including remarks, updated details, and customer preferences).

• If the courier’s API returns a success response, it confirms that the data has been successfully received by the courier in real time.

• In case of a failure response or no acknowledgment, ClickPost automatically retries the API call up to three times to ensure the data goes through.
  
  

2. Scheduled NDR Feedback Reports

• If the API fails after all three retry attempts, those undelivered AWBs are automatically included in a scheduled NDR Feedback Report.

• These reports capture all NDR actions taken within a given time window (between the last and next scheduled report) and are shared with the respective courier partner over email.

• Each report includes complete information related to the Reattempt/RTO actions, customer remarks, and updated delivery preferences.

Best Practice

It’s strongly recommended to have NDR Feedback Reports scheduled for all courier partners, even those integrated via APIs.

This ensures there’s always a backup communication channel in place. So, even if the courier’s API temporarily fails or doesn’t return a success response, the NDR actions are still shared via the scheduled reports.

Setting Up or Managing NDR Reports

If you’re setting up NDR Feedback Reports for a new courier partner for the first time, simply reach out to: support@clickpost.in

Please include the courier POC details and your internal point of contact, and our team will help configure the report setup.

Once configured, you can edit recipient details or update report recipients directly from your ClickPost dashboard.
[Click here to view how to edit recipient details for any NDR Feedback Report.]

Monitoring NDR API Performance of Couriers

You can also track the performance of NDR APIs, including success rates, failures, and retry patterns, directly from the NDR API Efficiency section on your ClickPost dashboard.

This section provides actionable insights into how effectively actions are being pushed to each courier, helping you identify and resolve integration issues faster.

You can refer to the documentation linked to understand how the NDR API Efficiency dashboard works in detail.