How does Shipment Lifecycle in NPR Works?

The journey of a failed pickup case in NPR follows a structured lifecycle. Each stage represents the progress of the case from creation to resolution:

1. New Cases

   • Every failed pickup automatically appears here.

   • Cases stay in this bucket until an agent takes action (based on customer or operational feedback).
     
     
     

2. Processed

   • When an agent updates the case with an action (e.g., reattempt request, cancellation, or marking as already picked), the case moves to Processed.
     
     

3. Mailed

   • Once the chosen instruction is shared with the courier partner, the case transitions to Mailed.

   • At this stage, no new instructions can be issued, since the courier will act only on the last submitted update.
     
     

4. Post Reattempt Outcomes

   • Successful Pickup → The case moves to Closed, marking the pickup as completed.
     
     
     

   • Failed Pickup Again → The case is pushed back into New Cases for another round of follow-up and action.